We are looking for a dynamic and reliable Call Center Agent to join our growing team. As a Call Center Agent, you will be responsible for assisting customers with inquiries, troubleshooting issues, and providing exceptional service. This is a remote position that allows you to work from the comfort of your home.

Key Responsibilities:

• Handle inbound and outbound calls from customers

• Provide accurate information about products and services

• Resolve customer inquiries, complaints, and issues in a timely and professional manner

• Update customer records in the database

• Maintain high customer satisfaction levels by offering friendly, efficient service

• Achieve personal and team targets related to call handling, response times, and quality assurance

Requirements:

• High school diploma or equivalent (Bachelors degree is a plus)

• Previous customer service or call center experience preferred, but not required

• Strong communication and problem-solving skills

• Ability to work independently and manage time effectively

• Reliable internet connection and a quiet workspace at home

• Flexibility to work in shifts (including evenings and weekends)

Benefits:

• Opportunities for career growth within the company

• Health insurance and other employee benefits

• Paid training