Job Title: |
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Quality Assurance Executive |
Category: |
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Quality Assurance (QA) |
Total Positions: |
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10 |
Job Location: |
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Rawalpindi |
Gender: |
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No Preference |
Age: |
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22 to years |
Minimum Education: |
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Bachelors |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 40,000 to 50,000 per Month |
Apply By: |
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Nov 9, 2024 |
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Job Description: |
The Quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.
Responsibilities:
- Perform live call monitoring and provide trend data to the site management team.
- Perform daily evaluations of customer interacting departments.
- Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
- Making and sharing daily productivity reports.
- Participate and coordinate in calibration sessions.
- Call Scoring according to call evaluation.
- Provide feedback to Sales reps, team leaders, and managers.
- Conduct feedback and training sessions for reps.
- Resolve any disputes filed by reps, TLs, and/or Managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Perform any other duties as assigned.
- Achieve all daily and monthly KPIs.
Shift: Full-Time Night Shift (10hrs) |
Company Information |
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Company Name: Prime BPO Company Description: pPrime IT Solutions/p
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