Quality Assurance Executive  
Prime BPO   More jobs from this company

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Job Title:   Quality Assurance Executive
Category:   Quality Assurance (QA)
Total Positions:   10
Job Location:   Rawalpindi
Gender:   No Preference
Age:   22 to  years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 40,000 to 50,000 per Month
Apply By:   Nov 9, 2024
     
     
 
Job Description:

The Quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.

Responsibilities: 

  • Perform live call monitoring and provide trend data to the site management team. 
  • Perform daily evaluations of customer interacting departments.
  • Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
  • Making and sharing daily productivity reports.
  • Participate and coordinate in calibration sessions. 
  • Call Scoring according to call evaluation.
  • Provide feedback to Sales reps, team leaders, and managers. 
  • Conduct feedback and training sessions for reps.
  • Resolve any disputes filed by reps, TLs, and/or Managers.
  • Prepares and analyses internal and external quality reports for management staff review.
  • Perform any other duties as assigned. 
  • Achieve all daily and monthly KPIs.

Shift: Full-Time Night Shift (10hrs)


Company Information
 
Company Name:  Prime BPO
Company Description:
pPrime IT Solutions/p

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