Call Center Quality Assurance Analyst  
A Public Sector Organization   More jobs from this company

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Job Title:   Call Center Quality Assurance Analyst
Category:   Client Services
Total Positions:   5
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   2 Years
Apply By:   Oct 28, 2021
     
     
 
Job Description:

  • Maintain and develop internal support and call center quality standards;

  • Assess support interactions based on internal standards;

  • Accompany evaluations with meaningful and constructive feedback;

  • Discuss and explain feedback with agents in regular meetings;

  • Analyze all customer service metrics and how the support team’s performance affects those KPIs.

  • Create strategies to improve support KPIs.

  • Help agents improve their performance with specific instructions and constant support;

  • Create reports that reflect support performance.

  • Participate in calibration sessions to maintain consistency in internal evaluations.


Company Information
 
Company Name:  A Public Sector Organization
Company Description:
A public sector organization requires the services of Qualified, Energetic, Medically Fit and Self Motivated IT Experts, Project Managers/Leaders and Support Staff on contract basis for the following positions.

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