Pakistan Solar Solution looking for a Customer-Oriented Service Representative.

• A Customer Service Representative, or CSR , will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSR are genuinely excited to help customers.
• They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customer

Requirements:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving goals
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• qualification minimum intermediate level